Tracking order

Track Your Order

Order Tracking Process

  1. Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details and estimated delivery timeline.
  2. Processing: Your order will be processed within 1-2 business days. During peak seasons, processing may take slightly longer.
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number and carrier information.
  4. In Transit: Use the provided tracking number to monitor your package's journey.
  5. Delivery: Most orders arrive within 3-7 business days after shipping, depending on your location.

How to Track Your Package

We recommend using the following reliable third-party tracking service to monitor your shipment:

17Track

A global package tracking platform that supports most international carriers:

  1. Visit 17Track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view real-time updates

17Track provides detailed information including current location, transit history, and estimated delivery date.

Frequently Asked Questions

When will I receive my tracking number?
Tracking numbers are typically provided within 24-48 hours after your order ships.
Why isn't my tracking information updating?
Carriers may take 24-48 hours to update their systems. If no updates appear after 3 business days, please contact our support team.
What if my package shows as delivered but I haven't received it?
First check with neighbors or your building management. If still missing, contact us immediately with your order number.

For any order tracking issues not resolved through these methods, please reach out to our customer support team through the contact form on our website. Be sure to include your order number for faster assistance.